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Return and Refund policy

Return, Refund & Exchange Policy

Last Updated: October 14, 2026

At HimanshiMedia, we aim to provide quality products and a satisfactory shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Policy

We accept returns only for defective or damaged products received by the customer.

To be eligible for a return, the following conditions must be met:

  • The product must be defective or damaged upon delivery.
  • The customer must notify us within 48 hours of receiving the product.
  • The customer must provide the order details and clear photos or videos showing the defect.
  • The product must be returned with its original packaging, accessories, and included items, wherever applicable.
  • The defect must be verified and approved by our team before the return is accepted.

Returns will not be accepted for change of mind, incorrect product selection by the customer, or dissatisfaction unrelated to a verified defect, except where required by applicable law.

2. Refund Policy

Refunds are available only for eligible defective or damaged products after verification and approval.

  • Once the return is approved, we will inform the customer about the refund process.
  • Refunds will be issued to the original payment method wherever possible.
  • Processing time may vary depending on the payment provider or bank.
  • Shipping charges will be refunded where required by applicable law or where the defect is attributable to us.
  • If a replacement or exchange is agreed upon instead of a refund, the customer will be informed before the exchange is processed.

We reserve the right to reject claims that do not meet the stated conditions, subject to applicable consumer protection laws.

3. Exchange Policy

Yes, we accept exchanges for eligible defective or damaged products.

The following conditions apply:

  • The exchange request must be submitted within 48 hours of delivery.
  • The customer must provide the order number and evidence of the defect.
  • Exchanges are subject to product availability.
  • If the same product is unavailable, we will discuss an alternative replacement or an eligible refund with the customer.
  • Exchange shipping arrangements will be communicated after the request is approved.

4. Non-Returnable Situations

Returns and exchanges will generally not be accepted in the following situations:

  • The product is not defective or damaged.
  • The customer has changed their mind after purchase.
  • The product has been damaged due to misuse, improper handling, or unauthorized modification after delivery.
  • The customer cannot provide reasonable evidence of the reported defect.

These exclusions do not limit any rights available to customers under applicable law.

5. How to Request a Return, Refund, or Exchange

To submit a request, contact us with the following information:

  • Full name
  • Order number
  • Date of delivery
  • Description of the defect
  • Clear photos or videos showing the issue

Website: https://himanshimedia.site

WhatsApp: 7678309790

Our team will review your request and communicate the next steps.

6. Policy Updates

HimanshiMedia reserves the right to update this policy when necessary. Any changes will be published on this page.

7. Contact Us

For questions about returns, refunds, or exchanges, please contact HimanshiMedia through our website or WhatsApp. We will do our best to assist you promptly and fairly.

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